Cloud PBX, VoIP & Teams Calling
Retire the old phone system. Properly.
PSTN is dead and on-prem PBXs are heading the same way. We deploy modern cloud phone systems — including Microsoft Teams Calling and dedicated cloud PBX — that work the same on a desk phone, laptop or mobile.
Lock in your free IT audit
- 95+ security & setup checks
- Written report, yours to keep
- No obligation, no sales pressure
What is included in Cloud PBX & VoIP?
The pieces of Cloud PBX & VoIP we set up, manage and look after on your behalf — across the Central Coast, Newcastle and Sydney.
Discovery & design
Number plan, call flows, queues, auto-attendant and recording — designed to your business.
Number porting
We port your existing numbers without dropping a call.
Hardware & apps
Desk phones (where wanted), Teams app and mobile apps configured.
Training & support
Short training session for staff and admins, plus ongoing support.
Who is Cloud PBX & VoIP for?
Cloud PBX & VoIP is most useful for businesses that match one or more of these:
- Businesses with ageing on-prem PBX
- Teams already in Microsoft Teams who want one app for chat + calls
- Companies with hybrid or remote staff
Cloud PBX & VoIP at a glance
- Microsoft Teams Calling integration
- Cloud PBX with auto-attendant & queues
- Number porting from any provider
- Desk phones, softphones and mobile apps
- Call recording & analytics
- Per-user monthly pricing
Your Cloud PBX & VoIP journey
Predictable, transparent steps from first call to ongoing operation.
Design
Number plan and call flows mapped.
Build
Tenant configured and tested in parallel.
Cutover
Numbers ported, old system retired.
Case study
A Central Coast retail store (Isaac Bernardi)
Central Coast NSW
Retail · New store fit-out
“Mat and his team did a great job setting up our retail store. Thank you!”
Isaac Bernardi
Central Coast retail store
Google Review · 5★
The setup
A new Central Coast retail store needed the IT platform set up from scratch — staff workstations, point-of-sale, in-store Wi-Fi, and a phone system that worked the same on the desk, on a softphone behind the till, and on a manager's mobile. Retail is unforgiving on phone systems: a missed call from a supplier or a click-and-collect customer is a real cost.
The engagement
Chewing IT delivered the full retail-store IT setup, with cloud PBX configured to ring sensibly across the floor and to follow staff wherever they were. Number porting, auto-attendant, in-store handsets and softphone clients all configured against the same plan, so the store opened with phones that just worked.
Why now, on the Central Coast
On-prem PBXs are end-of-life and PSTN copper is being progressively switched off. For Central Coast and Newcastle businesses the question is no longer whether to migrate — it's whether to land on Microsoft Teams Calling (if your stack is M365-first) or a dedicated cloud PBX (if you need richer call-centre or queue features). Most retail and hospitality clients pick a hybrid: Teams for desks, dedicated handsets for the floor.
We design call flows, port numbers across without dropping a call, supply hardware where it makes sense, and configure auto-attendants, queues and call recording. Delivered for clients across Wyong, Gosford, Newcastle and Sydney's north from our Wyong and Hornsby offices.
Cloud PBX & VoIP — common questions
Don't see yours? Ask us directly.
More Connectivity & Voice
Most clients combine two or three of these.
Industries we tailor Cloud PBX & VoIP for
The same solution shaped around your sector's obligations and workflows.
Ready to talk about Cloud PBX & VoIP?
Book a 30-minute discovery call. We'll tell you straight if we're the right fit.