Managed Detection & Response (MDR)
A SOC watching your business while you sleep.
Antivirus tells you something happened. MDR makes it stop. Powered by Blackpoint Cyber's 24/7 Security Operations Centre, our MDR service detects, isolates and responds to threats — in minutes, not hours.
Lock in your free IT audit
- 95+ security & setup checks
- Written report, yours to keep
- No obligation, no sales pressure
What is included in MDR?
The pieces of MDR we set up, manage and look after on your behalf — across the Central Coast, Newcastle and Sydney.
Continuous monitoring
Every endpoint, every login, every authentication event — watched in real time.
Active response
When a threat is detected, the SOC isolates the device and disables compromised accounts. They don't just send you an email.
Threat hunting
Proactive searches across your environment for indicators of compromise. We find the things alerts miss.
Monthly reporting
Plain-English summary of threats blocked, posture trends and recommended improvements.
Who is MDR for?
MDR is most useful for businesses that match one or more of these:
- Any business running Microsoft 365 or remote workers
- Companies with insurance requirements for active monitoring
- Owners who don't want to babysit alerts at 2am
MDR at a glance
- 24/7/365 Security Operations Centre
- Devices isolated within minutes of detection
- Hands-on response, not just alerts
- Active threat hunting across your fleet
- Monthly threat reports for leadership
Your MDR journey
Predictable, transparent steps from first call to ongoing operation.
Deploy
MDR agent rolled out across your fleet — minutes per device.
Tune
Baseline established, false positives quieted.
Monitor
24/7 SOC takes over. You get on with business.
Case study
An NSW SMB team (Renay McParland)
Central Coast / Sydney NSW
Growing SMB · Modern threat profile
“We have been working with Chewing IT and the experience has been nothing short of outstanding. Their team is consistently professional, knowledgeable, and incredibly responsive to our needs. They make even the most technical issues easy to understand and resolve.”
Renay McParland
Growing SMB — NSW
Google Review · 5★
The setup
A growing SMB with the modern threat profile — Microsoft 365 across the team, remote workers, sensitive client data — and the realistic worry that the technical depth needed to respond to a 2am alert isn't on staff. They needed somebody trained who picks up the phone when the alert fires.
The engagement
24/7 managed detection & response running over the top of their environment. Chewing IT's MDR partners watch every endpoint and identity event; our team translates alerts into plain-English explanations of what just happened, what we did and what comes next. Technical issues resolved, calmly explained, no panic at 2am.
Why now, on the Central Coast
MDR is the layer Central Coast SMBs reach for once they realise an EDR alert at 3am is useless if no human reads it. The Australian Signals Directorate consistently puts "failure to respond to alerts" in its top causes of escalated incidents — having the tooling without the team is the worst of both worlds.
Our MDR service is delivered with Blackpoint Cyber's 24/7 SOC sitting over your fleet — devices isolated within minutes when something is detected, accounts disabled, hands on keyboard while you sleep. We look after the operational layer (deployment, tuning, monthly reporting, plain-English translation) for clients across Wyong, Gosford, the Hunter and Sydney's north.
MDR — common questions
Don't see yours? Ask us directly.
Free download · 1-page PDF
Cyber Security Essentials for Business Owners
Ten practical habits that stop most breaches — MFA, backups, phishing training, incident planning. No email gate.
More Cyber Security
Most clients combine two or three of these.
Industries we tailor MDR for
The same solution shaped around your sector's obligations and workflows.
Ready to talk about MDR?
Book a 30-minute discovery call. We'll tell you straight if we're the right fit.